Doing Business with Sherry Northern Materials

Frequently Asked Questions

How do I request a quote?

Please complete our online Request for Quote form.

How do I create an account at Sherry Labs?

Your Account Manager or Customer Service Representative will assist you by completing the New Client form. Please contact us at (800) 874.3563.

How do I submit a sample?

Sherry Laboratories has developed the Precision Elite Ordering System to make entering an order simple and accurate.

Download the Sherry Sample Submittal form and instruction sheet by clicking here. You may right-click and select "Save As" to save the form for future reference.
Just complete the form and enclose it with your samples when you send them to us. We will do the rest.
Completing this easy-to-use form assures that your samples will progress rapidly and accurately through our system from login to test completion and results reporting.

What size samples do you need to conduct the tests that I require?

For your convenience, Sherry offers free samples guides which outline size requirements for specific test categories. Please ask your Account Manager or contact the Customer Service Department via email at salesin@sherrylabs.com or by phone at (800) 874.3563 to request your free copies.

Where do I send my samples?

Please send samples to the following address:

Metallurgical Login Department

Sherry Laboratories

9301 Innovation Drive, Suite 175

Daleville, IN 47334

A fork truck is available for large items. Please do not ship samples via USPS.

I need results fast. What is your standard turn time?

All Sherry personnel understand that speed is important to you and your business. Routine standard testing like tensile, chemistry, hardness, and microstructure analysis generally takes three working days. Your Account Manager or a Customer Service Representative can help with turntime expectations. It is always advisable to call ahead when you ship the samples to arrange for expedited service. You are encouraged to expedite order handling by faxing the Sherry Sample Submittal form to your Customer Service Representative at (765) 378.4108 or e-mailing it to salesin@sherrylabs.com. In either case, your order will be pre-logged into the Sherry system, assuring prompt entry into the laboratory upon arrival.

Download the Sample Submittal form by clicking here.

I have an emergency and need this work done as a rush. Can you help me?

Your Account Manager or Customer Service Representative and the entire laboratory staff stand ready to help you through with emergency situations. Expedited testing is available on most tests. Same Day, Next Day, and Two Day premiums apply. Every means available will be utilized to accommodate your emergency and rush requirements.

Why does Sherry charge extra for rush services?

The entire Sherry operation is geared for fast and accurate response to customers’ needs.
This requires precise and efficient scheduling.
Interjecting “rush” orders into the process is disruptive to the process and initiates additional expense in terms of overtime, additional schedule juggling, and administrative workload changes.
It is important that a portion of these additional expenses be borne by the company initiating the emergency action, rather than defraying the extra costs among all of our customers.
We are always happy to accommodate special needs. However, we need your assistance in absorbing a portion of the cost when special measures need to be taken.

How do I confirm Sherry Labs has received my sample?

An automated email will be sent to you confirming the order details including expected completion date.

How will I receive my test results?

Emailed via our secure portal. Our portal gives you 24/7, real-time access to reports and invoices. Please contact a Customer Service Representative to register a username and password. If email is not available, the report can be faxed.

How do I access the portal?

Follow this link to launch our secure portal.

How do I check the status of my samples order?

Check your order status by logging in to the portal, or e-mail (Salesin@sherrylabs.com) or by calling your Customer Service Representative at (800) 874.3563.

What are Sherry's payment terms?

Terms of payment for all customers in good standing are Net 30 days. For your convenience, Sherry accepts payment utilizing all major credit cards, as well as by check.

Where do I send my payment?

Mail all payments to:

Sherry Laboratories

PO Box 7048

Group 3

Indianapolis, IN 46207-7048

I will be submitting Samples on a frequent basis. Will I receive a separate invoice for every test event?

If you ship several samples per week or month, Sherry will be happy to arrange periodic billing on a regular schedule. This will help reduce your administrative expense in processing invoices and making payments. Single or batch invoicing is available. Your Customer Service Representative will assist you in arranging this upon your request.

Do you accept credit card, ACH or wire payments?

Yes, we gladly accept Visa, MasterCard, Discover, American Express and Debit card as well as ACH and wire payments. For credit card payment, please complete this form and fax to Attn: April Johnson at (765) 378.4107. For ACH or wire payment please contact kris.hoyt@sherrylabs.com or call (765) 378.4127.

I don't understand my invoice. Who can help me?

Please contact Customer Service via email at salesin@sherrylabs.com or call (800) 874.3563 .

How can I get a copy of an invoice?

Please contact Customer Service via email at salesin@sherrylabs.com or call (800) 874.3563 .

Why should I use the portal?

Using our secure portal allows you to view your laboratory reports and invoices online in a real-time setting and go paperless. Sherry is proud to participate in the national effort to Go Green. Advantages to using the portal include:

Real Time Reporting - Receive notification or reports and invoices via email as they are generated.
24/7 Access - Search for past reports or invoices when you need them, 24/7.
Confidential Access - Only you may access information unless you share your username and password.
Avoid Delays - Receive notification when an order is on hold due to missing information or other costly delays.

Registration is easy, contact our Customer Service Department via email at salesin@sherrylabs.com or call (800) 874.3563 to receive your secure username and password.

What accreditations does Sherry have?

Sherry is accredited by several national bodies and certified by many national companies to perform their testing. Visit the following links to learn more:

I need answers to very technical questions. How can I get help?

Sherry engineers, chemists, and technical specialists are always ready and willing to help. Simply contact your Account Manager or a Sherry Customer Service Representative and give a brief overview of your question or concern, and they will put you directly in touch with the person most qualified to assist you.

I need my report revised. What should I do?

Please contact Customer Service with a written request by emailing salesin@sherrylabs.com.

What if my results are non-conforming?

Please contact Customer Service at (800) 874.3563 to discuss your options.

How do I stay up to date on the latest Sherry news, accreditations and capabilities?

Sign up for our email newsletter. You can choose to receive quarterly email newsletters from any (or all) or our divisions. You can also follow us on Twitter.

How long will you keep my samples for future reference?

We will store remnants for 45 days for non-Nadcap work and 6 months for Nadcap. We would also be most happy to return samples to you at your request. Please advise us if the end user has special requirements in this area.