We at Sherry Laboratories are intent on creating the hightest level of satisfaction for our customers. A key component of enabling us to reach that objective for our customers is receiving a candid assessment of our performance from the most important person in the process - you, our customer.

Please take a few moments to evalutate your level of satisfaction with your experience with Sherry Laboratories to date.

PLEASE RATE THE FOLLOWING ON A SCALE OF 1-4

1= Unacceptable, 2=Inadequate, 3=Satisfactory, 4=Excellent

*FIELDS MARKED WITH AN ASTERISK ARE REQUIRED
Please fill in all information requested. If an area does not apply, please place N/A in that area.

TIME

• Did we provide a prompt response to your needs?
1 2 3 4

• How was our turn-time performance on your order?
1 2 3 4

SERVICE

• Were you treated in a professional, courteous manner?
1 2 3 4

• How was our effort in understanding your needs?
1 2 3 4

• Did we follow through on our commitments/promises?
1 2 3 4

• Were your questions answered promptly and accurately?
1 2 3 4

QUALITY

• How clear and complete were our test results and reports?
1 2 3 4

• Overall quality of our service?
1 2 3 4

PLEASE TAKE A MOMENT TO ANSWER THE FOLLOWING QUESTIONS.

Do you plan to continue to utilize Sherry Laboratory's services?
Yes No

Why? Or why not?

What can we do to serve you better?

To which location did you send your sample?*

How did you hear about Sherry Laboratories?

Name:*

Company:*

Phone #:*

Email Address:*

May we contact you regarding this Survey?
Yes No